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Privacy Policy
Our Commitment to Your Data
At Treeless Group, we respect your privacy and are committed to protecting the information you share with us. This policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and all applicable UK laws.
1. The Data We Collect
Data Category. Purpose & Use. Legal Basis (GDPR).
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Contact Data: Name, address, phone number, and email. Used to process, dispatch, and track your order, and to communicate updates. Contract (to fulfill your order).
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Transaction Data: Payment details (we do not store full credit card numbers), order history, and purchase details. Used for sales records and returns processing. Legal Obligation (for tax and financial records)
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Technical Data: IP address, browser type, and cookie data. Used to optimise our website, manage your shopping cart, and for security. Legitimate Interest (to improve our service).
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Marketing Data: Your preferences for receiving marketing emails and newsletters. Consent (you must explicitly opt-in).
2. How and Why We Share Your Data
We will never sell or rent your personal details to any third party. We only share data when strictly necessary to fulfil our business operations or meet legal requirements.
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Service Providers: We share necessary data (Name, Address, Phone Number) with third-party partners to deliver your goods. This includes Royal Mail, insured couriers for accessories, and specialised freight partners for restored lighting.
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Payment Processors: Your payment information is securely shared with established payment gateways (e.g., Wix, PayPal & Google Pay) to process transactions.
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Legal Compliance: We are legally obliged to share transaction data with statutory organisations, including HMRC and our independent accountants, for financial and tax reporting required by UK law.
3. Data Security and Storage
We use industry-standard security measures, including encryption and secure servers, to protect your data.
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Order Records: We are legally required to retain transaction data and financial records for a prescribed period, typically seven years, to comply with UK tax law.
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Storage Location: All data is securely stored within the United Kingdom or the European Economic Area (EEA).
4. Your Rights Under GDPR
As a customer of the Treeless Group, you have specific rights regarding your personal data:
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Right of Access: You can request a copy of the personal information we hold about you.
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Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.
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Right to Erasure ('Right to be Forgotten'): You can request that we erase your personal data. We will comply with this request unless we are legally obligated to retain certain financial records (as noted above).
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Right to Object: You can object to us processing your data for direct marketing purposes at any time.
5. Contacting Us
If you have any questions about this policy, or wish to exercise any of your data rights, please contact our dedicated Data Protection point of contact:
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Address: Treeless Products Limited,
Unit DMR, The Yard
Bird-in-eye hill
Framfield
TN22 5 HA
Email: info@treelessgroup.co.uk
Telephone: 07817687638
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Last Updated: November 1st 2025
